Holiday Inn Maidstone-Sevenoaks, an IHG Hotel

Most of all the generally very young staff were always friendly, polite and helpful. The standard of the breakfast was varied and decent quality. Overall it was clean but the rooms were a little "tired" and the bathroom would undoubtedly benefit from an upgrade.

Was a really comfortable stay after a long drive from France. We ate in the restaurant in the evening which was very good! The beds were comfortable, and the air-conditioning was excellent and much appreciated, considering it was a sweltering hot day. The breakfast set up in the morning was probably the best I've seen in any hotel I've been to! My children loved the pancake machine and the fresh honey comb :)

Good budget for money, staff were very polite and helpful, warm the guy that checked us in was a angel booking.com messed our reservation and sent us to Basildon holiday inn when our stay was in seven oaks Kent holiday inn and Jack was so understanding and patient with us when I called to inform what had happen with us and check in may be late he was very professional and had excellent customer service skills handled our query professionally and reassured me that it’s ok once u arrive everything will be ready in your room bless he deserves a bonus for his hospitality towards us. Also the food options for breakfast was fantastic so much for choice to meet each’s preferences and the breakfast staff hats of to you guys ur doing a grand job so friendly and making everyone feel so at ease and again excellent customer service.

Breakfast was very good but rather expensive for coffee cereal and a slice of toast with marmalade. £16.50 the first morning as no one had said it was cheaper if booked in advance. Lack of communication here. Next day Only £12.00, still expensive but bearable. Why was breakfast not mentioned when booking? Also the fact of no lift wasn’t mentioned until after booking in the information sent later. That being the case I would have preferred a ground floor room as I am 84yrs old .

This is the second time we have stayed here, the reason we love this hotel is because its just over an hour to London and about hour to Hastings, the food here is very nice and the staff are so polite and very helpful, this is the hotel we like to stay at when we are visiting family and friends. the room was very comfortable and the hotel is very clean.