Room was good, bathroom less so, basic, but clean and functional. Dinner good, top end of value for money, close to expensive overall for in-house services. Health suite / pool tired and needs refreshed but again operational and useable. Breakfast was taste, albeit bit frantic from a staffing point of view.
James
April 2025
The breakfast was excellent, although we swam before breakfast and didn't get down to breakfast until 9.30 there was plenty of really nice food on offer. My granddaughters were disappointed that the pancake machine was out of order, but the staff said not to worry the chef would make some, the girls were very happy. The restaurant staff were friendly & helpful both at breakfast and when we had our evening meal.
Patricia
Februari 2025
Was not expecting a lot from this hotel but can truly say it exceeded my expectations. Check in was so smooth. Room was amazing that supplied all the little perks. Shower gels, shampoo, tea coffee, beds were comfy and clean. Housekeeping came the next morning room was spotless. Hotel had lovely decor and even more prettier Xmas decor. Staff very friendly and attentive. Breakfast was lovely too. All in all me and my family had a lovely 2 day stay and if we came back to Maidstone would definitely stay here again.
Mona
Disember 2024
One of the best hotels where I have stayed! It actually has swimming pool, jacuzzi, sauna, gym and relaxation SPA! Pam is in charge of the massage 💆♀️ in the relaxation spa area which is incredible! Really good value for money as 1 hr full body massage cost me £68, totally worth it, every penny! She is really flexible as accommodated my booking last minute so perfect if you are travelling in business, just book through the hotel. Rooms were also quite good, with a bath and lovely coffee and tea, room service inclusive with their very unique Mac and Cheese which deserves the try (with pull pork and jalapeños)! I really recommend staying in this lovely place, totally family friendly 💜
Ivonne
Ogos 2024
The staff were friendly and helpful. The breakfast and meal portions were great and filling. It was nice that there were no time restrictions for children to use the pool, and offering a free menu for kids was a lovely touch.
Burcu
Disember 2024
Most of all the generally very young staff were always friendly, polite and helpful. The standard of the breakfast was varied and decent quality. Overall it was clean but the rooms were a little "tired" and the bathroom would undoubtedly benefit from an upgrade.
Anthony
Ogos 2023
The rooms were spacious and the staff where very friendly also the breakfast was lovely a wide selection
Irene
Februari 2024
All staff and reception personnel. Lovely lobby and restaurant. Pool, hot tub, sauna. Loved the breakfast provided (booked with this option) & was worth it 👌 Other parts of hotel outdated, but signs of updating in progress.
Christine
April 2025
The staff was very Hospitable, welcoming, and helpful. Breakfast was great.
Cherryl
Disember 2024
The staff were lovely and welcoming and the location was great for the event we were attending
Annie6smith
Ogos 2024